If for some reason you are not 100% satisfied with your order (we hope you will be!), we accept returns of unworn, unwashed, undamaged or defective merchandise purchased on our site in exchange of store credit.
- Any reduced-price items of 30% off or more or merchandise marked “SALE" or "Final Sale" cannot be returned.
- Pre-Orders are final sale.
- Body Suits are final sale.
- Bralettes are final sale.
- Accessories are final sale.
- Items with price ending in .99 ARE FINAL SALE!
- Unfortunately, you will not receive credit if items are defected and/or not in original condition + a shipping fee will be charged to your account in order to ship the item(s) back to you.
- All footwear returns must include the original shoebox in its original condition, without postal labels.
- If you are returning shoes, the shoe box must be placed in another package/box for shipping to protect the shoe box.
- If there are shipping stickers or labels on the shoe box, we will not accept a return.
- please make sure your order meets our return criteria and is not a final sale item before you complete your return! :)
- Include your Order Number (included in your original order confirmation email and printed invoice!) and Reason for Return! (i.e. wrong size, defective item, etc.)
- Please allow 3-4 business days for our warehouse to receive your return, and 7-10 business days for our return department to process your return and store credit.
- You will receive an online store credit via email. This store credit will be applied to the original email and account your purchase was made on.
LOCAL WAREHOUSE PICKUP | RICHARDSON, TX:
Please email firstname.lastname@example.org for inquiries on Local Warehouse Pickup and Returns. We will be happy to accept your return at our local warehouse free of charge.
Subject: LOCAL WAREHOUSE RETURN Order #