RETURN POLICY AS OF NOVEMBER 26, 2019:
*all orders placed before 11/26/19 will be meet our previous return policy! Please email email@example.com with any questions :)*
If for some reason you are not 100% satisfied with your order (we hope you will be!), we accept returns of unworn, unwashed, undamaged or defective merchandise purchased on our site in exchange of store credit.
We know you are shopping early for your loved ones so we want to make it as stress free as possible! Orders placed between November 15th, 2019 and December 25th, 2019 will have an extended return policy. Your return must arrive at our warehouse by January 10th in order to receive store credit.
- Any reduced-price items of 30% off or more or merchandise marked “SALE" or "Final Sale" cannot be returned.
- Pre-Orders are final sale.
- Body Suits are final sale.
- Bralettes are final sale.
- Accessories are final sale.
- Items with price ending in .99 ARE FINAL SALE!
- Unfortunately, you will not receive credit if items are defected and/or not in original condition + a shipping fee will be charged to your account in order to ship the item(s) back to you.
- All footwear returns must include the original shoebox in its original condition, without postal labels.
- If you are returning shoes, the shoe box must be placed in another package/box for shipping to protect the shoe box.
- If there are shipping stickers or labels on the shoe box, we will not accept a return.
- please make sure your order meets our return criteria and is not a final sale item before you complete your return! :)
- Include your Order Number (included in your original order confirmation email and printed invoice!) and Reason for Return! (i.e. wrong size, defective item, etc.)
- Please allow 3-4 business days for our warehouse to receive your return, and 7-10 business days for our return department to process your return and store credit.
- You will receive an online store credit via email. This store credit will be applied to the original email and account your purchase was made on.
LOCAL WAREHOUSE PICKUP | RICHARDSON, TX:
Please email firstname.lastname@example.org for inquiries on Local Warehouse Pickup and Returns. We will be happy to accept your return at our local warehouse free of charge.
Subject: LOCAL WAREHOUSE RETURN Order #